At ServerSupply.ae, we want customers to receive the correct products in proper working condition. This Refund and Returns Policy explains how returns, replacements, and refunds are handled for orders placed through our website.

1. Return Eligibility

Customers may request a return within 7 days from the date of delivery, subject to approval and product inspection.

To be eligible for a return, the product must be:

  • Unused and in the same condition as received
  • In its original packaging
  • Complete with all accessories, manuals, cables, warranty cards, and original invoice
  • Free from physical damage, misuse, missing parts, or unauthorized repair attempts

Returns may not be accepted if the product is used, damaged by the customer, missing accessories, or returned without original packaging.

2. Damaged, Defective, or Wrong Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide:

  • Order number
  • Invoice copy
  • Clear photos or videos of the issue
  • Product packaging photos, if the item arrived damaged

Once received, our team will review the case. If the issue is confirmed, we may arrange a replacement, repair, store credit, or refund depending on product availability and the inspection result.

3. Non-Returnable Items

The following items may not be eligible for return unless they are defective or incorrectly supplied:

  • Opened software, licenses, digital products, or activation keys
  • Special order items or products ordered on request
  • Used, refurbished, or clearance items marked as final sale
  • Products with missing serial numbers, tampered labels, or damaged packaging
  • Products damaged due to misuse, incorrect installation, power issues, liquid damage, or physical impact
  • Consumables, cables, accessories, or spare parts once opened, unless defective

4. Inspection and Approval

All returned products are subject to technical inspection.

Approval of a return, replacement, or refund depends on the product condition and inspection report. If the product is found to be working properly or not eligible for return, it may be sent back to the customer, and delivery charges may apply.

5. Refund Process

Once a return is approved, refunds will be processed using the original payment method where possible.

Refund processing may take 7 to 14 working days after the returned item is received and approved. The actual time for the refund to appear in your account may vary depending on your bank or payment provider.

Shipping charges, delivery fees, installation fees, service charges, and payment processing fees are non-refundable unless the return is due to an error from ServerSupply.ae.

6. Replacement Policy

For approved defective, damaged, or incorrect products, ServerSupply.ae may offer a replacement depending on stock availability.

If the same item is unavailable, we may offer an alternative product, store credit, repair support, or refund after customer confirmation.

7. Warranty Claims

Products covered by manufacturer or supplier warranty will be handled according to the warranty terms of the relevant brand, distributor, or supplier.

Warranty does not cover damage caused by:

  • Physical damage
  • Liquid damage
  • Power surge or incorrect voltage
  • Misuse or improper installation
  • Unauthorized repair or modification
  • Missing serial number or tampered warranty label
  • Normal wear and tear

Warranty service timelines may vary depending on the manufacturer, supplier, and product category.

8. Return Shipping

Customers are responsible for return shipping costs unless the return is due to a confirmed wrong, damaged, or defective item supplied by ServerSupply.ae.

We recommend using a trackable courier service when returning products. ServerSupply.ae is not responsible for returned items lost or damaged during return shipping.

9. Order Cancellation

Orders may be cancelled before dispatch. Once an order has been shipped, it will be handled under the standard return process.

For special order items, cancellation may not be possible after confirmation with the supplier.

10. CONTACT INFORMATION

serversupply.ae is operated by BRIGHT ZONE INTERNATIONAL GENERAL TRADING LLC BRANCH.
If you have questions or concerns about this Terms & Conditions Policy, please contact us:
Website Name: Server Supply
Website URL: serversupply.ae
Company Name: BRIGHT ZONE INTERNATIONAL GENERAL TRADING LLC BRANCH
Selling Country: United Arab Emirates
Email: sales@serversupply.ae
Phone: +971 55 321 0061
Address: Bar Dubai, Dubai, united Arab Emirates
Hours: Monday – Sunday: 10AM – 10PM

LAST UPDATED

01-05-2026